Professional Front Office Operations

Course Objectives

This course is designed to introduce the systems and procedures used in the front office department of the hotel industry together with insights on key roles and responsibilities of staff.

Profile of Participants

Hotel staff & School leavers

Duration

Starting Date: March 2022
Ending Date: May 2022
Mode: Part Time
Duration: 40 Hours

Participants

Topic	Learning Outcomes	Duration	Name of trainer	MNIC
Introduction to Front Office Operations	Be able to understand the hospitality and tourism industry. Be able to understand the organisation structure of the Front Office department.	4 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Reservation Procedures	Understand the information required when receiving a reservation. Be able to understand confirmation procedures, deposits and guaranteed reservations	4 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Check-in procedures	1. Understand the procedures for receiving guests. Assisting customers to complete the registration form and understand basic use of the PMS. Be able to understand Chance arrival, walking a guest and group check in. Understand guests with special requirements and services offered.	10 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Occupancy stage	Processing visitor’s paid out. Foreign currency exchange Guest Relation role during occupancy stage	4 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Check-out procedures	understand the check-out procedures-departure services and information. Understand the methods of payment.	4 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Night audit	Understand how to perform a Silver service and a gueridon service.	2 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Front office accounting	Opening of guest account Maintaining the guest account. Settling and closing the guest account.	4 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Safety and Security	Health and safety aspects of the hotel. Fire prevention and fire emergency. Suspicious packages or bags. Protecting guests privacy and belongings	4 hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G
Guest services and communication	Understand the hotel communication system. Grooming and hygiene of staff. Communicate effectively at the front desk	4hrs	Mr. Rakesh Goolaub & Mr. Geerish Ramsurrun	G2004823003888 & R230185430011G

Professional Front Office Operations

Course Objectives

Profile of Participants

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Pamplemousses

Campus

Pamplemousses

Campus

Montagne Blanche

Campus

Montagne Blanche

Campus

Reduit Campus

Headquarters

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